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Refunds

If your code cannot be generated or cannot be found we will glady refund 100% of payment.

If our unlock code does not unlock your device and the information you have provided us 100% correct, Cellphoneunlock reserves the right to request further evidence that the phone in question is still locked. This may include photographic/video evidence with images of the IMEI number located under the battery or on the device’s screen.

In some rare instances we may ask the customer to supply the actual handset for physical verification purposes.

Order cancellations will only be offered if the order still has not been processed. Once we start the process to generate your unlock code, we may not cancel your order.