How to Unlock Your Samsung Phone

Instructions

• "Code Error", "Service Provider Unlock Unsuccessful", or "Network Unlock Unsuccessful":DO NOT WORRY! proceed to the"Troubleshooting" section on how to proceed.
• Make sure "Airplane Mode" and "Wi-Fi" is turned off under wireless connections if your Samsung is an Android device.
• Video proof will be required if the Unlock code does not work, it's a good idea to film it so we can help troubleshoot what the problem is. We may also offer you a discount off your original purchase amount if you can provide us with a video of successfully unlocking your device. Just ask us!

If there are multiple unlock codes above - Which one is it? If you only received 1 Unlock Code, Don't worry about this part, use the code provided above. * Unlock Code is the Network=xxxxxxxx is the Unlock Code as shown below: Example: NETWORK=xxxxxxxx; PROVIDER=xxxxxxxx; SUBPROVIDER=xxxxxxxx; DEFREEZE=xxxxxxxx * You can ignore the rest of the codes, unless you are receiving a "Phone Freeze" message when trying to input the Unlock Code.   ---------- Code Input Instructions ---------- How to enter unlock codes on all Samsung models: Different phones have different Unlock Code Input Instructions, Try the following Instructions in order: Note: Non Accepted Simcard is any SIM card not from the original provider. Method #1 Insert a Non accepted SIM card in your phone and turn the phone on. Once finished loading, your phone will ask you to enter a code. Simply enter the Unlock Code If your device has the MetroPCS or T-Mobile "Device Unlock" app: Once we email you that your device is “Unlocked/Success”, your device’s IMEI number is now registered as “Eligible” to be Unlocked in MetroPCS System. 1. Please make sure you are connected to the internet via WI-FI or your original carrier's Mobile Data. 2. Click the "Device Unlock" app and select “Permanent Unlock”. 3. Your device will reboot and you can use yourMetroPCS or T-Mobile device on other Carriers. Your phone is now unlocked! Try your new SIM card and make a test call. How to enter unlock codes on Samsung models from before 2010: (NOT applicable for newer Samsung phones, ie. Galaxy S3, S4, S5, S6, Note 2, Note 3, Note 4, Note 5 etc) Method #2 Go to the dial screen on your phone as if you are going to make a call and press:#7465625*638*UNLOCKCODE#(8 digit unlock code) Method #3 Go to the dial screenon your phone as if you are going to make a calland press:#0111*UNLOCKCODE#(8 digit unlock code) Method #4 Go to the dial screenon your phone as if you are going to make a calland press#7465625*638*#Once prompted for code, enter the 8 digit Unlock Code. When this method is used for newer Samsung phones, it will say "unsuccessful" regardless of the phone being unlocked or not. If Phone says, "Code Accepted" or "Network Unlock Successful" or "Not Yet Personalized" your phone is fully Unlocked *If you are not receiving any signal after unlocking, make sure your wireless connections are turned on after unlocking the phone. Also pull the battery and restart phone.

How do I know my phone's network is fully unlocked? For Samsung devices 2011 and newer:

Please insert a sim card not from the original carrier. If it does not ask for the code anymore, it is 100% unlocked.

For Samsung devices 2010 and older (Galaxy S and older):

Go to the dial screen on your phone, and press *#7465625#

A menu will be displayed that will resemble the following...

1. [ ] Network lock
2. [ ] Subset lock
3. [ ] SP lock

If everything if OFF, then your phone is fully unlocked.

fffff;">a. Go to the Dial pad and dial *#197328640# fffff;"> fffff;">b. Please click on number Debugging screen > Phone Control > SIMULATION > NETWORK LOCK fffff;"> fffff;">c. You will see 3 - 4 options fffff;"> fffff;">d. Please click on number [1] Perso Sha256 INFO, the screen will change slightly fffff;">NOTE: If you see ENABLE_FLAG[1], contact us. If you see ENABLE_FLAG[0], continue on. fffff;"> fffff;">e. Please hit the MENU button then when the menu pops up please carefully hit BACK to return to the previous screen fffff;"> fffff;">f. Next Please click on number [2] Perso Sha256 ON, the screen will change again to a one line message fffff;">NOTE: If you see ENABLE_FLAG[1], contact us. If you see ENABLE_FLAG[0], continue on. fffff;"> fffff;">g. Restart the phone on the screen by holding the power button and click RESTART fffff;"> fffff;">h. When the phone prompts for the unlock code simply enter the unlock code provided to you fffff;"> fffff;">i. Your phone is now permanently unlocked! *If this is not working, go to Solution #2

Samsung Galaxy Note 3

There is an error with the Galaxy Note 3 where sometimes when you enter the code it will display "Sim Network Unlock Unsuccessful", when in fact the device was unlocked. Try pulling the battery and restart the phone, if the prompt for "Sim Network Unlock Pin" no longer appears, the device has been successfully unlocked.

Solution #2

Follow these steps carefully.

1. Power off and on your phone with different network sim card. "SIM network unlock PIN" or "Enter Network Lock Control Key" screen will appear. 2. Type your Defreeze code (MCK code) and hit Unlock button. You will get "unsuccessful message" again but don't worry. 3. Now type the Unlock code (Network or NCK code) and hit Unlock button. *If phone say "Network Lock Succesful" it worked, but if not, proceed to step 4. 4. If you get "unsuccessful" again then hit Dismiss button and type*2767*3855#on phone keypad.(CAUTION! This will reformat all your data!) 5. After phone restarts, type the Unfreeze code (MCK code) when prompted to enter "SIM network unlock PIN" or "Enter Network Lock Control Key" screen and hit unlock button. It will say "unsuccessful" again, don't worry! 6. Type the Unlock code (Network or NCK code) and hit Unlock button. 7. Your phone should now give you the message "Network Lock Successful" Now your phone is successfully unlocked! *If this is not working, go to Solution #3   Solution #3 1. Turn off the Wi-Fi on your phone and then turn device ON without SIM card. Once it's on go to phone dial screen and DIAL:*7465625*638*# it will bring you to the NETWORK LOCK screen. - in MCC/MNC field enter code for the service provider your phone is originally from (eg 31026 for T-Mobile USA) check here for list of codes: http://en.wikipedia.org/wiki/Mobile_Network_Code *If your network has more than one mcc/mnc please try all of them this is very important - in CONTROL KEY field enter the UNLOCK code - hit OK - you should get a message: LOCK SUCCESSFUL Power phone down, insert SIM card you want your phone to work with and power on.

"Phone Freeze" message. - What do I do?

Phone freeze is a result of the incorrect code being inputted incorrectly too many times, which means your Samsung device is Hardlocked. You will require a Defreeze code and a Network Code to Unlock your phone. * If you received multiple codes from us in the format below, use the Phone freeze instructions above.  

Example:

NETWORK=xxxxxxxx; PROVIDER=xxxxxxxx; SUBPROVIDER=xxxxxxxx;DEFREEZE=xxxxxxxx

If you received a Single code from us, you only have the network code. If you are receiving the "phone freeze" message, you will require a Defreeze code from one of the manufacturer methods. You can contact us directly regarding this.

How to enter defreeze code for "Phone Freeze" Samsung devices (only if your Samsung is hardlocked)

1. Input a non-accepted simcard into the phone.
2. Proceed to the dial screen.
3. Enter the defreeze code (Freeze code) and press enter, or okay.
4. The screen should now ask for the unlock code (Network Code). Enter the 8 digit unlock code and hit enter.

  OR  

1. Turn phone on with an unaccepted simcard
2. Screen will display “Phone is freeze / SOS”
3. Type the unfreeze code (Nothing will show on screen)
4. Hit the “Enter Button”
5. Phone will ask for the Network lock code
6. Enter it as you have received it
7. Phone will be unfreeze and unlocked

 

I can make calls and text but I'm not getting internet/data service.

In this case you will need to adjust what's called the APN settings. The APN settings vary depending on the service provider you are trying to use. Please contact your service provider and they can assist you setting this up. There is no separate unlock for data or internet. If you can call or text, your phone's network is fully unlocked.

My phone is asking for the "PUK" or "Security Pin" or "Password".

If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you. You can contact your service provider for this. Once you bypass this, you can use the Network Unlock Code provided by us.

My phone seems to be unlocked but I'm not getting any signal.

First of all, we do request you contact the service provider to make sure after unlocking your device, your unlocked phone will be compatible on their network. Not all GSM phones are compatible with any Network after unlocking it. The unlocked phone must be able to support the Network's Frequency. If you are unsure of this, please contact them regarding this. After unlocking your phone, please pull the battery for a couple minutes and then restart the device. It may take a few minutes for your phone to pick up the new signal. Also go to your Network settings on your phone, and make sure the device can detect the signal from the simcard you are trying use.